License Recovery

Recover your Videre license without opening a support ticket.

This page is the public recovery entry point. The customer submits the purchase email, receives a short-lived verification link, and only then sees the recoverable license details.

Recovery Request

Request a recovery link

Email lookup

The public page should not reveal keys directly from an email field. It should send a short-lived link to the purchase address first.

If the address matches one or more paid purchases, Videre emails a recovery link that expires quickly and can be used once.

1
Enter purchase email

Use the same email that received the original receipt.

2
Open the recovery link

The link should be short-lived and single-purpose.

3
View the recoverable license

Only after verification should the key and credit summary be shown.

Verified Access

Verified recovery view

Verified

This is the proposed page state after the user arrives through the emailed verification link.

1 license found
anna@vision-lab.example · verified 2 minutes ago
Active session
Videre Pro

Purchased March 22, 2026 · order `#100482`

50 total 47 remaining
VID-PRO-7K4M-2TQ9-8FNR-XC3L
Download Videre
Public recovery stops here. Device revocation, manual credit changes, and edge-case cleanup stay in internal support tooling.